Licenses are valid for one year from the date of purchase of extensions/add-ons. You should have a valid license key in order to enable automatic updates.
Automatic updates are enabled for one year from the date of purchase. After installing the purchased add-on, you have to save the license key in add-on settings, to enable automatic updates. If license key is valid, you will be notified in admin area of your website regarding the update, if it is available. You will be able to update the add-on automatically as you do with free WordPress plugins.
If you want to enable automatic updates after one year, you must renew your license or purchase a new license for the add-on you want to get updates enabled for.
Support for purchased add-ons is provided up to one year after the purchase date. If you want to get support after one year, you must renew your license or purchase a new license for the add-on you want to get support for.
If you have issues getting add-on to work at your website, we will be happy to refund your money back within 30 days of the purchase. After 30 days, no refunds will be given.
To apply for a refund, contact us at support[at]heateor[dot]com and tell us why you would like to have a refund. Please include a clear explanation why you are unhappy so we can see if there’s anything we can do about it for you or other users. Before a refund will be given, you must allow us to try and help resolve any problems you might have though.
NOTE: Refunds will not be granted if you simply decide not to use the purchased products. If you have any issue, we will try our best to resolve it, but we also expect you to adequately understand what you are purchasing and why.